Shipping policy
Shipping rates and delivery information
Shipping rates by destination, EU shipping zones, where your order ships from, delivery times and how we handle import costs are all published on our Shipping & Delivery page. The exact shipping cost for your order is always shown at checkout before you pay.
Where we ship
We ship worldwide using fulfilment partners in Canada, the United States, the United Kingdom and China. Where your order ships from depends on your destination, the products you've ordered and where inventory is available. Occasionally we may fulfil an order from a different location if that helps us get it to you more efficiently.
Pre-orders and shipping batches
Some products are available for pre-order while they make their way to our warehouses. Orders currently ship in two batches:
- Orders placed before September 16, 2026: Cosmic Controllers and Neon Nexus ship October 2026; Midnight Black and Cozy White ship December 2026.
- Orders placed from September 16, 2026: all designs ship early December 2026, in time for Christmas.
The expected shipping timeframe is always shown on the product page. If your order contains both in-stock and pre-order products, fulfilment timing may depend on the items included in your order. Shipping dates are estimates and may change if production or logistics timelines shift; we'll keep the product page and this policy updated.
Order processing
Orders are processed within 3 to 5 business days. Orders placed on weekends or holidays are processed the next business day. You'll receive a confirmation email when your order is placed, and a separate email with tracking once it ships.
Delivery times
Estimated delivery times after dispatch (these are estimates, not guarantees):
- United States and Canada: 3 to 10 business days
- United Kingdom: 7 to 21 business days
- Europe and international: 10 to 30 business days
Delivery times may vary due to carrier delays, customs processing, or events outside our control.
Customs, duties and import taxes
European Union orders are shipped Delivered Duty Paid (DDP): VAT and applicable import costs are handled in advance, so you will not receive an unexpected customs bill on delivery. Orders fulfilled domestically within Canada, the United States and the United Kingdom do not incur import charges. For other international destinations we use DDP shipping wherever available; where a different arrangement applies, this is shown in the shipping options for your destination at checkout. Full details are on our Shipping & Delivery page.
Tracking your order
Once your order ships, you'll receive a tracking link by email. If you don't receive tracking information within a reasonable time, please contact us at chat@coquimiofficial.com.
Lost, delayed or damaged shipments
If your order is delayed, lost in transit, or arrives damaged, please contact us at chat@coquimiofficial.com so we can help resolve the issue. For damaged or defective items, see our Return & Refund Policy.
Incorrect address
Please make sure your shipping address is correct at checkout. We're not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, contact us as soon as possible and we'll do our best to help before the order ships.
Contact
Questions about shipping? Email us at chat@coquimiofficial.com.
Last updated: September 30, 2026
